This report would show the vehicle’s last known mileage and any title brands, allowing any conflicts to be resolved before purchase. Endurance is actively reviewing a product from Carfax that can be run at the time of sale. A claim may be suspended or rejected if this information contradicts the vehicle's history report. Mile discrepancy between what the consumer told EWS vs CarfaxĮndurance relies on self-reported information from consumers to properly qualify vehicles.The CCS team undergoes in-depth training with our Claims Department in addition to our standard thorough Customer Service Department training to be best positioned to inform and assist our customers. Endurance created the Claims Customer Service ("CCS") team as a sub-unit of our Customer Service Department specifically devoted to our customers' questions regarding claims. Endurance must comply with the terms and conditions of the contract, which specify when breakdowns are either authorized or excluded. Consumers allege that their claims are being denied for various reasons such as :Įndurance understands that an informed customer is a satisfied customer and will continue to educate our present and future customers before, during, and after purchasing a contract.As of, BBB has received a sufficient response from the business who is actively working on the patterns below with the actions included. On, BBB submitted a written request to the company encouraging them to address the pattern of complaints. BBB files indicate that this business has a pattern of complaints.
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